Customer Operations Specialist
Company: Knipper Health
Location: Louisville
Posted on: April 3, 2025
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Job Description:
Overview
YOUR PASSION, ACTIONS & FOCUS is our Strength
Become one of our Contributors
Join the KnipperHEALTH Team!
POSITION SUMMARY:
As a Customer Operations Specialist, you will be responsible for
successfully managing orders through both telephony and electronic
ordering. This will include following communication scripts,
handling various topics and acting as a liaison between our company
and its customers. In addition, you will be responsible for
verifying and reconciling financial information, which includes
order to cash.
Responsibilities
KEY RESPONSIBILITIES:
* Answers and resolves customer inquiries within committed time
frames
* Establishes and maintains strong customer relationships with
sound knowledge of order processing and conflict resolution
* Works in a team-structured environment to provide support to
other members of the Customer Operations team
* Promotes compliance and embraces continuous quality
improvement
* Maintains current contact documentation within CRM related to
customer accounts
* Maintain records of routine accounting transactions, ensuring
internal processes are properly documented, compliant and
controlled
* Validates contract pricing, units of measure, credit limits and
licensor within applicable systems and updates as appropriate
* Accurately manages invoicing and finance management for the
customer
The above duties are meant to be representative of the position and
not all-inclusive.
Qualifications
MINIMUM JOB REQUIREMENTS:
* High School diploma or equivalent
* Two years of previous billing and invoicing experience
* Two years of experience providing customer service to internal
and external parties
* Working knowledge of Microsoft Office Suite including Word,
Excel, and Outlook
KNOWLEDGE, SKILLS & ABILITIES:
* Previous billing and invoicing experience
* Demonstrates strong data and information analysis
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* Knowledge of CRM and cloud-based software
* Strong time management, organizational skills, initiative,
professional demeanor and positive attitude
* Ability to communicate effectively both orally and in writing
* Ability to promote a positive team environment
PHYSICAL DEMANDS:
* Location of job activities 100% inside
* Extensive manual dexterity (keyboarding, mouse, phone)
* Use of phone for communication
* Sit for prolonged periods of time
* Occasionally stoop, kneel, and crouch
* Occasionally lift, carry, and move up to 25 pounds
Reasonable accommodations may be made to enable individuals with
disabilities to perform the essential functions.
Knipper Health is an equal opportunity employer.
Keywords: Knipper Health, Louisville , Customer Operations Specialist, Other , Louisville, Kentucky
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