Customer Service Representative - Account Services (Project Coordinator)

Company: Pioneer Direct Marketing
Location: Louisville
Posted on: April 1, 2025

Job Description:

Department: PDM Project Planning/Account ServicesEmployment Type: Full-Time

Are you a detail-oriented problem-solver who thrives in customer service and project coordination? If so, our Customer Service Representative - Account Services position at Pioneer Direct may be the perfect fit!Pioneer Direct is a full-service mail shop dedicated to helping customers create and deliver high-impact mail pieces. As part of our Account Services team, you'll coordinate customer projects, ensure accuracy, and provide top-tier service from start to finish.Join our growing team and be part of a company that values collaboration, precision, and customer success!
Customer Service Representative - Account Services (Project Coordinator) day-to-day:

• Customer care and communication
• Managing customer's direct mail projects from quoting to project completion
• Ensure project quality by adhering to best practices
• Ensure accuracy of quotes throughout project
• Entering accurate project details in project management softwareCustomer Service Representative - Account Services (Project Coordinator) requirements:
  • Must be customer focused
  • Effective interpersonal skills including verbal and written communication
  • Ability to use experience and independent judgment to handle unique and complex
  • Excellent problem-solving, follow-up, and organizational skills. Time and project
  • management skills are a must.
  • Ability to manage multiple tasks and projects.
  • Strong computer software skills - Microsoft Office Suite.Customer Service Representative - Account Services (Project Coordinator) position includes benefits such as Health, Dental, Vision, HSA, and Paid Time Off.
    
    
    
    
    
    
    PIc83fc00184a9-37248-37218331

Keywords: Pioneer Direct Marketing, Louisville , Customer Service Representative - Account Services (Project Coordinator), Hospitality & Tourism , Louisville, Kentucky