Expert, Outbound Virtual Business Sales
Company: T-Mobile
Location: Louisville
Posted on: January 25, 2025
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Job Description:
At T-Mobile, we invest in YOU! Our Total Rewards Package ensures
that employees get the same big love we give our customers. All
team members receive a competitive base salary and compensation
package - this is Total Rewards. Employees enjoy multiple
wealth-building opportunities through our annual stock grant,
employee stock purchase plan, 401(k), and access to free,
year-round money coaches. That's how we're UNSTOPPABLE for our
employees!Job Overview
This is not a remote position, you will report to the Louisville
Customer Experience Center three days a week.
Individuals in this position are responsible for understanding all
T-Mobile for Business products and services for the purpose of
selling to new acquisition prospects and upselling to existing
Business customers via outbound calling. Individuals are expected
to meet and exceed monthly revenue and sim quota objectives through
high volumes of daily outbound calls and emails, as well as
partnering with marketing through outbound calling campaigns and
inbound hot leads.Job Responsibilities:Make high volume of daily
outbound calls to various hot, warm, and cold prospect leads
assigned from marketing lead initiatives and campaigns. Daily
customer communication and follow-ups using various tools to
complete outbound/inbound phone calls, emails, online
meetings/appointments.Perform research to understand customer's
unique needs to select appropriate product/service information
messaging, effectively meeting the needs of individual business
customers. Use product knowledge to showcase products and
solutions, building quotes for business customers. Utilize quote
builder and salesforce to build sales quotes based on
meetings/sales conversations with customer.Partner daily with
Business Verification and Credit Underwriting teams to verify and
validate all new logo business customers.Carefully follow the
outreach sequences and lead management processes in Salesforce to
qualify leads before outbound calling. This includes researching
the business through various resources to prevent fraud and protect
the company.Continually understand and stay up to date on ALL
T-Mobile products, plans and promotions pricing.Provide follow up
care to customers who have issues or concerns with their bill,
device, or service. Work with BTS, BSS, and Care to support
business customers.Education:High School Diploma/GED
(Required)Associate's degree Business, Marketing, Communication or
related subject (Preferred)Work Experience:Less than 2 years
Outbound Call Center environment (Required)Less than 2 years
Business customer service, sales, or retention (Required)Less than
2 years Commission pay based environment (Preferred)Knowledge,
Skills and Abilities:Organization Individual should be able to
demonstrate efficient organization skills, the ability to
prioritize and respond to incoming activity/tasks with a sense of
urgency and accuracy. Task management ability to work well in a
dynamic, fast changing environment that requires a high degree of
multi-tasking (Required)Communication * Ability to learn and follow
processes thoroughly* Ability to work cooperatively and
collaboratively with all levels of employees and management* A
mature, self-motivated person with a positive, professional
attitude* High capacity to operate effectively in a new
role(Required)Customer Relationship Management (CRM)
Salesforce.com, Outreach, Gong, Authentic ID, Slack, Webex,
Outlook, LinkedIn, Zoominfo, DASH, Google, Dialpad
(Preferred)Licenses and Certifications:* At least 18 years of age*
Legally authorized to work in the United StatesTravel:Travel
Required NoDOT Regulated:DOT Regulated Position NoSafety Sensitive
Position NoTotal Target Cash Pay Range: $52,200 - $94,300,
inclusive of target incentivesBase Pay Range: $36,540 - $66,010The
pay range above is the general base pay range for a successful
candidate in this role. The successful candidate's actual pay will
be based on various factors, such as work location, qualifications,
and experience, so the actual starting pay will vary within this
range. To find the pay range for this role based on hiring
location,
https://paylookup.t-mobile.com/paylookup?reqID=REQ289659¶dox=1At
T-Mobile, employees in regular, non-temporary Retail and Business
Sales roles are eligible for monthly or quarterly sales incentives.
At T-Mobile, our benefits exemplify the spirit of One Team,
Together! A big part of how we care for one another is working to
ensure our benefits evolve to meet the needs of our team members.
Full and part-time employees have access to the same benefits when
eligible. We cover all of the bases, offering medical, dental and
vision insurance, a flexible spending account, 401(k), employee
stock grants, employee stock purchase plan, paid time off and up to
12 paid holidays - which total about 4 weeks for new full-time
employees and about 2.5 weeks for new part-time employees annually
- paid parental and family leave, family building benefits, back-up
care, enhanced family support, childcare subsidy, tuition
assistance, college coaching, short- and long-term disability,
voluntary AD&D coverage, voluntary accident coverage, voluntary
life insurance, voluntary disability insurance, and voluntary
long-term care insurance. We don't stop there - eligible employees
can also receive mobile service & home internet discounts, pet
insurance, and access to commuter and transit programs! To learn
about T-Mobile's amazing benefits, check out .Never stop growing!As
part of the T-Mobile team, you know the Un-carrier doesn't have a
corporate ladder-it's more like a jungle gym of possibilities! We
love helping our employees grow in their careers, because it's that
shared drive to aim high that drives our business and our culture
forward. By applying for this career opportunity, you're living our
values while investing in your career growth-and we applaud it.
You're unstoppable!T-Mobile USA, Inc. is an Equal Opportunity
Employer. All decisions concerning the employment relationship will
be made without regard to age, race, ethnicity, color, religion,
creed, sex, sexual orientation, gender identity or expression,
national origin, religious affiliation, marital status, citizenship
status, veteran status, the presence of any physical or mental
disability, or any other status or characteristic protected by
federal, state, or local law. Discrimination, retaliation or
harassment based upon any of these factors is wholly inconsistent
with how we do business and will not be tolerated.Talent comes in
all forms at the Un-carrier. If you are an individual with a
disability and need reasonable accommodation at any point in the
application or interview process, please let us know by emailing
ApplicantAccommodation@t-mobile.com or calling 1-844-873-9500.
Please note, this contact channel is not a means to apply for or
inquire about a position and we are unable to respond to
non-accommodation related requests.
Keywords: T-Mobile, Louisville , Expert, Outbound Virtual Business Sales, Sales , Louisville, Kentucky
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