Member Services Representative

Company: University of Kentucky Federal Credit Union
Location: Lexington
Posted on: January 24, 2025

Job Description:

Job DetailsJob Location UK Student Center - Lexington, KYPosition Type Full TimeEducation Level High School -Salary Range $25.54 - $26.11 HourlyJob Shift DayJob Category BankingDescription

Title: Member Services Representative




Department: Retail Branches

Reports to: Branch Supervisor

FLSA: Non-exempt

Job Grade: 8



Are you passionate about providing exceptional service and helping others? Do you thrive in a dynamic and collaborative environment? If so, we have the perfect opportunity for you!



Job Purpose: As a Member Services Representative at UKFCU, you'll be the friendly face that assists our members with their financial transactions and guides them towards the best products and services to meet their needs. Your role is crucial in ensuring our members have a positive and seamless experience.



Key Responsibilities:

• 
  
• Member Account Services: Provide courteous and professional account services, including processing deposits, withdrawals, check cashing, and loan payments. You'll also handle night deposits, sell and log cashier's checks, and answer member inquiries both in person and over the phone.
  
• Cash Management: Reconcile your cash drawer by proving cash transactions, counting and packaging currency and coins, and maintaining supplies. You'll also turn in excess cash and mutilated currency to your supervisor.
  
• Special Duties: Close accounts, take orders for checks, produce account histories, and prepare currency transaction reports. You'll gather information and attract potential members by interviewing them and assessing their needs.
  
• Decision Making: Communicate with the credit operations department to expedite member requests and deliver decisions regarding approvals, denials, or counter offers. You'll explain terms and conditions, document notes, and explore other options for members.
  
• Sales Development: Participate in sales activities, stay informed about current trends in consumer credit, and maintain necessary licensure for selling specific products and services.
  
  
  General Member Contact:
  
  
  • 
    
  • Account Maintenance: Update member information as needed and cross-sell credit union services by actively informing members of new services and promotions.
    
  • Problem Resolution: Address member and employee complaints by determining the cause, selecting the best solution, and following up to ensure resolution.
    
    
    General Staff Responsibilities:
    
    
    • 
      
    • Confidentiality: Maintain member and employee confidence by keeping information confidential.
      
    • Compliance: Adhere to UKFCU policies, procedures, and legal requirements.
      
    • Professional Development: Stay updated on industry trends, attend staff meetings, and participate in professional development opportunities.
      
    • Team Contribution: Work collaboratively to achieve corporate and individual goals.
      
      
      Minimum Requirements:
      
      
      • 
        
      • 3-5 years of similar or related experience.
        
      • High school diploma or equivalent.
        
      • Proficiency with a ten-key calculator, general PC, and computer keyboarding.
        
      • Strong communication skills and a friendly demeanor.
        
      • Ability to perform basic math operations and apply them to practical solutions.
        
      • Problem-solving skills and the ability to work independently.
        
        
        Physical Demands:
        
        
        • 
          
        • Regularly required to sit, stand, use hands, reach, talk, and hear.
          
        • Frequently required to walk and stand.
          
        • Occasionally required to stoop, kneel, crouch, or crawl.
          
        • Must occasionally lift and/or move up to 50 pounds.
          
        • Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
          
          
          Work Environment:
          
          
          • 
            
          • Indoor, climate-controlled office setting with moderate noise levels.
            
            
            Mental Demands:
            
            
            • 
              
            • Occasionally need to be persuasive and use good judgment.
              
            • Continuously use auditory perception, memory, and reasoning ability.
              
              
              
              
              
              * The intent of this job description is to provide a representative summary of the types of results that will be required of the positions given this title, and shall not be construed as a declaration of the specific responsibilities of any particular position. Employees may be requested to perform job-related tasks other than those specifically outlined in this description.
              
              _________________________________________________________________________________________________________
              
              UKFCU is an equal employment opportunity employer and is committed to providing employment opportunities to minorities, females, veterans, and disabled individuals. UKFCU invites you to review the current "EEO Is the Law" poster as part of the application process. A link to the most current posters is . Please also see the 2015 Supplemental EEO Poster .
              
              
              
              Applications are only accepted through our online application system. However, if you need assistance with any part of the application process or are unable to apply online because of a medical condition or disability and need an accommodation, please contact to let us know the nature of your request. Please note, UKFCU accepts only employment applications that are complete and received by the Office of Human Resources by the specified deadline for each opening.
              
              
              
              The Credit Union leadership recognizes that to achieve its vision and mission, it must embed the values of Diversity, Equity, and Inclusion (DEI) in all aspects of the Credit Union's work. Together, the staff, membership and communities are diverse and as such, the Credit Union must reflect and respect that diversity. The Credit Union's leadership recognizes and believes when an organization's leadership and staff are representative of the people that it serves, it can better meet its vision and mission. Further, the Credit Union leadership believes that it benefits when diverse perspectives are represented, respected and included among the discourse and decision-making that takes place at the Credit Union, and with and among its staff, membership and communities.
              
              
              
              This position requires fully on-site work in Lexington, Kentucky.
              
              
              

Keywords: University of Kentucky Federal Credit Union, Louisville , Member Services Representative, Sales , Lexington, Kentucky