Help Desk Technician OIT
Company: Modern Office Methods
Location: Cincinnati
Posted on: October 2, 2024
Job Description:
OVERVIEW & PURPOSE The Help Desk Support Technician will be
primarily responsible for the Tier 1 level of support for Optimized
IT and all Optimized IT's clients. This role will also involve
interaction with Optimized IT's other support departments in times
of escalation needs. On-call availability will be required.
Technicians will be competent in all facets of Desktop, PC
Hardware, and Customer Service.
ESSENTIAL FUNCTIONS
- Provide Help Desk support and troubleshooting for client
end-users
- Actively monitoring Optimized IT's ticketing system for inbound
client tickets
- Remediating issues with Optimized IT's customer's workstation
and/or software
- Proactive remediation of any issues discovered with services
and/or products offered under the Optimized IT portfolio
- Provide continual status updates to customers regarding trouble
tickets.
- Open internal trouble tickets on Optimized IT vendor
hardware/software issues and assign to and work with appropriate
groups to achieve resolution.
- Create trouble tickets for detected issues that are defined as
"Out of spec".COMPETENCIES
- Strong knowledge of Windows Desktop Operating Systems
- Strong knowledge of PC Hardware and associated peripherals
- Strong knowledge of Microsoft patching Windows Desktop
Operating Systems
- Some experience of Networking including Subnets, NAT, DHCP,
DNS, etc.
- Experience with Microsoft Server is a plus
- Experience with Virtualization is a plus
- Experience with Firewalls is a plus
- Experience with macOS is a plus
- Attention to detail and accuracy
- Good time management skills and able to multitask
- Excellent organization skills
- Ability to work well and communicate with all areas of the
company as well as external customers and vendors
- Advanced PC/keyboard/navigation skills
- Highly motivated, energetic, self-starter SUPERVISORY
RESPONSIBILITY This position has no expected supervisory
responsibilities. WORK ENVIRONMENT The work environment
characteristics described here are representative of those an
employee encounters while performing the essential functions of
this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential functions.
This job operates in a professional office environment. This role
routinely uses standard office equipment such as computers, phones,
photocopiers, filing cabinets and fax machines. PHYSICAL DEMANDS
The physical demands described here are representative of those
that must be met by an employee to successfully perform the
essential functions of this job. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. While performing the duties of this job, the
employee is regularly required to talk or hear. The employee
frequently is required to stand and walk. The employee is
occasionally required to sit; use hands to finger, handle, or feel;
reach with hands and arms; and stoop, kneel, crouch, or crawl. The
employee must occasionally lift and/or move up to 10 pounds.
Specific vision abilities required by this job include close
vision, distance vision, color vision, peripheral vision, depth
perception, and ability to adjust focus. POSITION TYPE & EXPECTED
HOURS OF WORK NON-EXEMPT This is a full-time, non-exempt position.
Days and hours of work are Monday through Friday, 8:00 a.m. to 5
p.m. On-call availability will be required. TRAVEL No travel is
expected for this position. REQUIRED EDUCATION & EXPERIENCE
- High school diploma or equivalentOTHER DUTIES Please note this
job description is not designed to cover or contain a comprehensive
listing of activities, duties or responsibilities that are required
of the employee for this job. Duties, responsibilities and
activities may change at any time with or without notice. EQUAL
OPPORTUNITY EMPLOYER Optimized IT provides equal employment
opportunities to all employees and applicants for employment and
prohibits discrimination and harassment of any type without regard
to race, color, religion, age, sex, national origin, disability
status, genetics, protected veteran status, sexual orientation,
gender identity or expression, or any other characteristic
protected by federal, state or local laws.
PI13ff9c33ac59-37248-34908530
Keywords: Modern Office Methods, Louisville , Help Desk Technician OIT, Professions , Cincinnati, Kentucky
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