Vault Team Lead

Location: Cincinnati
Posted on: November 20, 2024

Job Description:

Schedule:  7am- 6pm Monday- Friday. Must be available to work one day per week 2 pm-10 pm. Must be available to work on holidays

GENERAL FUNCTION:

 Plan, assign and monitor the workflow of a team of non-exempt employees in the Cash

Vault. Take operational direction from Vault management and implement change into daily workflows.

DUTIES AND RESPONSIBILITIES:

* Prioritize and assign work to a team of Vault Tellers I and II and the Reconcilement Clerk.

* Actively monitor and manage the teamÆs workflow distribution.

* Ensure that production standards are met and maintained.

* Ensure that vault procedures and controls are followed at all times.

* Review quality/productivity issues with team members.

* Maintain optimum efficiency and cost effectiveness in a high volume environment.

* Ensure timely completion of paperwork, reports and end-of-day functions.

* Suggest new techniques to improve productivity to management team.

* Communicate issues, as needed, to management team.

* Provide effective and efficient training and direction to a team of Vault Tellers I and II and Reconcilement Clerk.

* Serve as departmental resource for ongoing questions and problem solving on difficult issues.

* Solve most complex operational and customer service issues that escalate beyond staff experience and knowledge.

* Perform quality checks of departmental work in accordance with the monthly self-assessment procedures.

* Approve/verify deposit discrepancies and error corrections.

* Provide input to performance reviews of the team of Vault Tellers I and II and the Reconcilement Clerk.

* Must be able to perform all essential duties and responsibilities of the Vault Tellers I and II and the Reconcilement Clerk.

* Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: None

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