Guest Experience Supervisor

Company: Merlin Magic Making
Location: Bloomington
Posted on: April 22, 2025

Job Description:

What you'll bring to the teamBecome a Guest Experience Supervisor & Lead the Magic!Location: Sea Life MinnesotaJoin our Team & Create Unforgettable Memories!Are you a dynamic leader with a passion for exceptional guest service? Do you thrive in a fast-paced, high-energy environment where every day brings something new? If so, we want YOU to join our amazing team as a Guest Experience Supervisor!In this role, you'll be at the forefront of creating magical experiences for our guests, inspiring your team to provide world-class service while overseeing the day-to-day operations of our attraction. If you're ready to take on the challenge of leading by example and making a difference, read on!Qualifications & ExperienceWhat You'll Do:

• Lead with Passion & Enthusiasm: Be the front-line leader who inspires, motivates, and develops your team! You'll lead by example, providing hands-on leadership on the attraction floor while ensuring excellent guest care, safety, and service standards.
• Champion Communication & Collaboration: Keep the communication flowing and collaborate with the leadership team to ensure smooth operations across all departments. You'll be instrumental in creating a positive, productive environment for both guests and team members.
• Drive Excellence in Guest Service: You'll ensure that every guest's experience is top-notch by leading your team to exceed expectations. From day-to-day operations to problem-solving and service recovery, you'll set the bar high for customer satisfaction.
• Support Team Development & Success: You'll be coaching, training, and developing team members to reach their full potential, helping them improve their skills and achieve their personal and professional goals. Your guidance will be key to a motivated, high-performing team!
• Innovate & Improve: You're not just managing - you're constantly looking for ways to improve. From creating staff incentives to evaluating guest-facing areas, you'll lead the charge in implementing new ideas that elevate the guest experience and drive operational success.What We're Looking For:
• Leadership Skills: You've got at least two years of experience supervising teams in a guest-facing environment and know how to motivate and inspire people to give their best. You're a natural leader who leads by example and thrives on seeing others succeed.
• Customer-Centric Attitude: You're passionate about creating extraordinary experiences for every guest. You know what it takes to keep the energy high, even in busy, fast-paced situations.
• Energy & Enthusiasm: You bring a positive, can-do attitude to everything you do. You're not just looking to fill a role - you're here to make a difference!
• Mentor & Coach: You're committed to helping others grow, whether it's through daily coaching, team briefings, or providing feedback that drives improvement. You know how to empower your team to be the best!What You'll Need to Succeed:
• Experience: At least two years of supervisory experience in a busy, customer-focused environment, such as an attraction, retail outlet, or service industry role.
• People Skills: You know how to build relationships and communicate effectively with people at all levels.
• Sales & Service Focus: You have a sharp eye for spotting opportunities to enhance both sales and guest service.
• Flexibility & Adaptability: You're comfortable working a variety of shifts, including evenings, weekends, and holidays, to support the team and keep things running smoothly.Why You'll Love Working with Us:
• Be Part of Something Special: Work at one of the most exciting, fun-filled attractions in the world! You'll be helping create unforgettable memories for families and guests every single day.
• Career Growth Opportunities: We're part of the global Merlin Entertainments family, offering opportunities to develop your career and grow within our world-class attractions.
• Great Pay & Benefits: We offer competitive pay and a range of benefits to support your work-life balance, including discounts at our attractions and merchandise!
• A Fun, Supportive Work Environment: We're all about teamwork, fun, and making the most of every moment. You'll be part of a supportive, enthusiastic team that's dedicated to creating magic for guests and each other!
• Creative & Innovative Culture: We value your ideas and creativity! If you've got a new way to enhance guest experiences or improve operations, we want to hear it. You'll have the opportunity to make a real impact.Ready to lead, inspire, and create unforgettable guest experiences every day? Apply now to join our team as a Guest Experience Supervisor and bring your passion for guest service to life at one of the world's most exciting attractions!BenefitsBenefits of Joining Merlin Entertainments!
• Excellent Health Care Options: Comprehensive medical, dental, and vision coverage.
• Outstanding Paid Time Off (PTO): Enjoy well-deserved breaks to recharge!
• Merlin Magic Pass: Free entry for friends and family to our amazing parks & attractions.
• Recognition Programs and Rewards: Celebrate your achievements and hard work!
• 401(k) Program: Save for the future with company matching contributions.
• Tuition Reimbursement Programs: Get support for further education and career growth.
• Numerous Learning and Advancement Opportunities: Grow your skills and advance your career with us!Ready to be a part of the magic? Apply today and start your adventure with Merlin Entertainments!Pay RangeFrom USD $21.00/Hr.
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Keywords: Merlin Magic Making, Louisville , Guest Experience Supervisor, Other , Bloomington, Kentucky