Head of Community Support

Company: VirtualVocations
Location: Lexington
Posted on: November 20, 2024

Job Description:

A company is looking for a Head of Community Support to lead and inspire a high-performing support team.

Key Responsibilities

Oversee daily performance and productivity of the Community Support team
Establish and monitor Support SLAs, focusing on productivity and member experience
Continuously evaluate and improve support tools and workflows, integrating AI solutions

Qualifications

Data-driven and business-focused
Proven leadership experience managing teams supporting premium products
Strong experience with best practices and advanced support technologies
Highly productive, organized, and detail-oriented
Commitment to enhancing member experience and scaling operations

Keywords: VirtualVocations, Louisville , Head of Community Support, Other , Lexington, Kentucky

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