Product Support Rep
Company: Rudd Equipment Company
Location: Cincinnati
Posted on: October 3, 2024
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Job Description:
Summary We are seeking a Product Support Representative
responsible for promoting parts and service sales within an
assigned territory and acting as a liaison between the customers
and the Parts Manager and/or Service Manager to provide information
about customer problems/complaints and long-term requirements. The
PSR is a professional salesperson who must possess an intimate
working knowledge of our company and the various products and
services we market. QualificationsTo perform this job successfully,
an individual must be able to perform each essential duty
satisfactorily. The requirements listed below are representative of
the knowledge, skill, and/or ability required. Reasonable
accommodations may be made to enable individuals with disabilities
to perform the essential functions. Essential Duties and
ResponsibilitiesPromote and sell certain items to
customers.Increase parts and service sales to all customers, with
special attention to accounts with which the Company does not have
a strong or recent sales history.Call on customers at the time they
purchase and/or rent new or used equipment to provide needed
information.Discuss customer concerns and/or complaints relative to
parts/service and work with the Parts/Service Manager to resolve
problems, while maintaining the Company policies and positions
toward the issues in question.Review all manufacturer service
bulletins and product improvement and discuss with Manager(s)With
manager's guidance, provide the customer with technical, pricing,
and available information relative to improvements.Call on
customers to follow-up after service department repairs to ensure
customer satisfaction.Participate, as requested, in customer
outings, association gatherings, exhibits and
demonstrations.Provide superior customer service and promote a
positive professional image.Train customers on the proper use of
parts manuals, microfiche, etc.Plan an itinerary for each day and
prepare for each sales call by reviewing the items to be discussed
and promoted.Complete sales call reports daily and submit on a
weekly basis.Responsible to contact branch office three times each
day to maintain communication.Maintain current customer file with
all information requested by management and provide updated
information.Update the Company equipment population list through
discussions with customers about equipment sold, scrapped, or
purchased from other new or used equipment sources.Submit all
viable leads to the Equipment Department.Travel territory, various
training, and meetings. Education and/or ExperienceHigh School
diploma or equivalent required.Associates degree or some college is
desired.Previous sales experience a plus. Communication SkillsMust
have excellent communication skills (written and verbal) and great
interpersonal skills.Ability to get along with diverse
personalities in a tactful, mature, and flexible manner. Must be
able to remain calm under pressure. Must be able to communicate
both in verbal and written tasks to the department as well as
customers. Computer SkillsMust have computer and data entry
skillsExperience with Microsoft Windows, Word, Excel, and Power
Point. Physical DemandsWhile performing the duties of this position
the incumbent will be required to utilize the computer screen and
keyboard, telephone and will need to bend and reach to file. In
addition, this person will be required to travel. Work
EnvironmentThis job operates in a professional office environment.
This role routinely uses standard office equipment such as
computer, phone, photocopier, filing cabinets and fax machines.
Travel can be expected. Position Type and Expected Hours of
WorkThis is position is classified as full-time, exempt.Normal Days
of work are Monday through Friday 8:00 a.m. to 5:00 p.m. Travel may
be required on occasion as needed. Other DutiesThis job description
is not designed to cover or contain a comprehensive listing of
activities, duties or responsibilities that are required of the
personnel for this job. Duties, responsibilities, and activities
may change at any time. EEO/AAP StatementRudd Equipment Company,
Inc. is an Equal Opportunity/Affirmative Action employer. It is our
policy not to discriminate against any Incumbent or Applicant. All
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, sexual orientation,
gender identity, national origin, or status as a qualified
individual with a disability or Vietnam era or other protected
veteran. To achieve our goal of equal opportunity, we maintain an
Affirmative Action Program through which we take good faith efforts
to recruit, hire, and advance in the employment of qualified
minorities, women, persons with disabilities, Vietnam-era veterans,
and other protected veterans. PI452123280385-25660-35693113
Keywords: Rudd Equipment Company, Louisville , Product Support Rep, Other , Cincinnati, Kentucky
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