Diesel Technician
Company: Trivista Trucks & Equipment
Location: Louisville
Posted on: October 20, 2024
Job Description:
The Service Technician provides repairs, maintenance and care for
the customer's equipment which shall be of the highest possible
standard of quality. Technical areas Technicians will perform
include PM & Brakes, Diagnostics, Steering, Driveline, Air
Conditioning, Electrical, Engine and Transmission.
ESSENTIAL JOB DUTIES : (This is a list of essential job duties but
is not intended to be exhaustive. Other duties may be added or
removed at management discretion. Reasonable accommodations may be
made to enable individuals with disabilities to perform the
essential functions. All duties listed may not be required at all
locations.)
- Technical proficiency and teamwork:
- Obtain and maintain 100% Certified Technician Status with LMS,
Cummins and other OEM's as required. Attend hands-on classes as
required.
- Strive for a 90% or higher proficiency average.
- Conduct self in a professional manner while demonstrating a
strong work ethic.
- Perform repairs correctly and efficiently.
- Disassemble and reassemble in proper sequence so that another
tech can easily follow your work.
- Foster the Service "Team" attitude by interacting with others
in a positive manner.
- Ability to work daily and overtime as required.
- Ability to assist in other work-related areas as requested.
Technical support and development:
- Review customer's concerns and recent service history to gain a
greater understanding of the vehicle complaint and concerns.
- Use online International and other OEM resources, (i.e. FCAP,
EDS, Edith) to diagnose concerns.
- Monitor and communicate professionally with IKnow, EDS and
other OEM case files.
- Obtain required information and documentation to initiate and
successfully file warranty claims.
Customer satisfaction :
- Perform a courtesy inspection of every vehicle.
- Communicate any repair/preventative maintenance needed which is
not noted on the work order. Always identify the three "C's" -
Complaint, Cause, Correction.
- Determine necessary parts and labor needed to complete repairs
and ensure customer is aware of all repairs and charges.
- Verify all service work has been performed and completed with
the highest possible standard of quality.
Communication :
- Advocate open communications between shift technicians to
ensure an efficient flow of information.
Compliance :
- Promote a safe (i.e. eye protection, etc.) and clean work
environment.
- Ability to be insurable, drive a vehicle, and obtain and
maintain a CDL (if required by location) with appropriate
endorsements.
- Promote the proper use, care and storage of company tools and
equipment. Other duties as assigned.
Keywords: Trivista Trucks & Equipment, Louisville , Diesel Technician, Engineering , Louisville, Kentucky
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